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Our Warranty

Ferree’s Tools stands behind the quality of the standard tools we manufacture. Please review the following warranty terms before requesting service.

One-Year Limited Warranty

Standard tools manufactured by Ferree’s Tools are warranted to be free from defects in materials and workmanship for one year from the original invoice date.

If an eligible tool is determined to have a covered defect during the warranty period, Ferree’s Tools will, at its discretion, repair or replace the tool.

Warranty Eligibility

To qualify for warranty service:

  • The product must be a standard tool manufactured by Ferree’s Tools.
  • The warranty request must be made within one year of the original invoice date.
  • The tool must be returned to Ferree’s Tools for inspection.
  • Proof of purchase or the original invoice information may be required.
  • The customer must follow the return instructions provided by our office.

Warranty coverage cannot be confirmed until the tool has been received and inspected.

What Is Not Covered

This limited warranty does not cover:

  • Normal wear from regular use
  • Cosmetic damage that does not affect the tool’s function
  • Damage caused by misuse, abuse or improper handling
  • Damage caused by improper storage, maintenance or installation
  • Accidental damage
  • Unauthorized modifications or repairs
  • Products not manufactured by Ferree’s Tools
  • Consumable supplies or components intended to wear out through use
  • Custom tools manufactured according to a customer’s specifications, unless otherwise agreed in writing

Warranty Evaluation

Ferree’s Tools will inspect the returned tool to determine whether the issue resulted from a covered defect.

If the tool qualifies for warranty coverage, Ferree’s Tools will determine whether repair or replacement is the appropriate resolution. Replacement products may be comparable rather than identical if the original product is no longer available.

This warranty does not guarantee a refund.

Return Authorization

Do not return a tool without contacting our office first.

A Return Merchandise Authorization number, also known as an RMA number, may be required. Our customer service team will provide the RMA number, return address and applicable instructions.

Tools returned without prior authorization may not be accepted or processed.

Request Warranty Service

To request warranty service, contact Ferree’s Tools with your order or invoice information, product number and a description of the issue.

Ferree’s Tools Inc.
1477 E Michigan Avenue
Battle Creek, MI 49014

Phone: 269-965-0511
Toll-Free: 800-253-2261
Email: customerservice@ferreestoolsinc.com
Business Hours: 8:00 AM–3:00 PM