Help & FAQs

Most in-stock items are prepared within 24 hours and shipped within 48 hours of receiving your order. Processing may take longer for custom-made products, out-of-stock items or orders requiring additional information.

We select the most economical shipping method available for your order. If you request a specific carrier or expedited service, including next-day shipping, you will be responsible for the additional shipping cost.

Yes. Contact our customer service team if you would like to select a particular carrier or request expedited delivery. Additional shipping charges will apply.

Yes. Local pickup is available during regular business hours or by appointment at:

Ferree’s Tools Inc.
1477 E Michigan Avenue
Battle Creek, MI 49014

Please contact us before arriving to confirm that your order is ready.

Yes. Ferree’s Tools offers free standard shipping on orders worldwide. A processing fee applies based on the shipping destination:

• Domestic orders: $10
• Canada and Mexico: $20
• All other international destinations: $30
  

Additional charges apply if you select a specific carrier or expedited shipping service.

Yes. We ship eligible products worldwide. International customers are responsible for any import duties, taxes or additional carrier fees imposed by the destination country.

Federal transportation regulations require chemicals to ship by ground, and chemicals cannot be shipped overseas.

International customers may contact a freight forwarder in the United States that is authorized to handle chemical shipments. Any freight-forwarding arrangements and related charges are the customer’s responsibility.

Federal transportation regulations require chemical products to be shipped using approved ground transportation. Delivery options and destinations may therefore be limited for orders containing chemicals.

If you refuse an order and the carrier returns it to Ferree’s Tools, you will receive a refund after the order is received, minus the return postage.

If the refused order is not returned to us, a refund cannot be issued. This policy applies to both domestic and international shipments.

Eligible products returned within 30 days may qualify for a full refund.

Returns requested after 30 days may be subject to a restocking fee. The fee is determined by the order amount, the condition of the item and the age of the item being returned.

Returns are not accepted more than 180 days after the invoice date.

No. Products manufactured according to a customer’s instructions that are not standard Ferree’s Tools products cannot be returned.

Standard tools manufactured by Ferree’s Tools are warranted to be free from defects for one year.

At our discretion, we will repair or replace a qualifying tool. The tool must be returned to Ferree’s Tools for the warranty to be valid. Please contact our office before sending the item.

Product descriptions, sizing charts, instruction pages and repair resources are available throughout our website. If you are unsure which product is appropriate for your instrument or repair, contact our customer service team before ordering.

Providing the instrument type, manufacturer, model and details about the repair will help us assist you.

For the most accurate fit, clean and inspect each key cup, measure its internal diameter in millimeters and dry fit the selected pad before installation.

Manufacturer specifications and preselected pad sets can be helpful starting points, but individual key cups may vary. Measuring and dry fitting generally provide the most reliable results.

Yes. We offer downloadable PDF instructions, educational articles, charts and instructional videos for many Ferree’s Tools products.

If you have trouble downloading an instruction file, contact us and we can help provide the information.

Our products and resources support professional instrument repair technicians, band and orchestra directors, music educators, schools and knowledgeable do-it-yourself repairers.

Some repairs require specialized training and experience. If you are uncertain about a procedure, consult a qualified musical instrument repair technician before beginning.